Frequently Asked Questions
+ I've had an accident, What now?
Step One: Give us a call. We can assist you
Step Two: Relax in our child friendly waiting room while we get onto your insurer to begin the claims process.
Step Three: Once the claim has been lodged, we will liaise with the assessor so we can begin repairs as soon as possible. We are the preferred repairer for most leading insurance companies and work with ALL major insurers.
Step Four: We will keep you updated and work to get you back on the road as soon as possible!
+ What if I'm not insured?
We offer private quotes and we have Eftpos facilities, plus we may also facilitate payments plans. Contact our accounts department for further information.
+ Are quotes free? Do I need to book?
We do take bookings for quotes but we also accept walk ins. Quotes don’t cost you any money and they are obligation free. They only take 10-15 minutes and we will give you an indication of how much it will cost, when we can fix your vehicle and how long it should take. We have a waiting room available, which is child friendly should you wish to wait and bathroom facilities.
+ How does my insurance company get involved?
We liaise closely on your behalf with your insurance company throughout the whole process. We can call them from the beginning of the process to lodge the claim to the end.
+ What information do I need to provide to you?
You will need to give us the name of your insurance company. If you weren't at fault, take a photo of the other parties license, car and insurance papers if appropriate details (name and address) of the person you have had an accident with, bring those too so we can help to lodge the claim.