Frequently Asked Questions

  • Step One: If another driver or person (a ‘third party’) is involved, document their details if it’s safe to do so.

    This includes:

    • Full name

    • Contact Number

    • Address

    • Vehicle Registration

    • Insurance Info

    We suggest you take photos of the scene, damage, third parties licence and both vehicles involved; it’s great evidence for your claim.

    Step Two: Contact your Insurance Company ASAP to lodge a claim and request they allocate Geoff Richards Panel Beating as your repairer and request they send us an Electronic Quote Request.

    Step Three: Once we receive the request, we will contact you to book a suitable time to inspect your vehicle which will take approx 15-30 minutes.

    Tip: If the third party asks you to get a quote and that they will pay for it, contact us or your insurer to further discuss best course of action.

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    Is your car Non-driveable and requires towing? Please ensure you have lodged your claim and contact us to confirm if we may be able to assist at this time.

    1. Upload your details and photos to our Request a Quote portal and we will call or email you a rough estimate - obligation free.

      Want a detailed written quote? It starts at $150 and may rise with complexity (e.g., dents vs. structural), which is deducted from the final invoice if you proceed with repairs. This will be advised at the time of inspection.

      For Payment options, See the ‘What Payment Options do you have available?’ below.

    2. Book an inspection for one of our Estimators to review the damage and provide you with an obligation free rough estimate.

      Inspections are available 9am–2pm, Mon–Thurs (bookings required, we’ll do our best to assist walk-ins when possible, but there may be a wait). Inspections can take 20 minutes or may be longer for large damage. We will then run through the options and you can determine how you wish to proceed.

  • After you lodge your claim and we receive the Request for Quote from your Insurer directly (either via portal link or email) we will make contact with you via email or text to book an inspection, typically between 9am-2pm, Monday to Thursday (bookings required). Inspections take approx 20 minutes or may be longer for more complex damage.

    We will quote the damage based on the claim details received and submit to your insurer for review. Once your Insurer provides authority, we will commence the ordering of parts in preparation for your Repair Booking Dates.

    Need a Hire Car? See ‘Do you provide Hire/Loan Cars?’

  • Unfortunately, we do not offer hire or loan vehicles.

    Please contact your Insurance Company to check your Hire Car eligibility and book accordingly. .

    For drop-off, organise a ride with a friend/colleague or call Dubbo Radio Cabs on 131 008 🚕

  • No, we are unable to assist with hail damage at this time. Please contact your Insurance Company to locate their specialist hail repair team to arrange repairs.

  • We follow a streamlined 8-step process to ensure your vehicle is repaired efficiently and to the highest standard.

    We provide you with text message production updates as we progress with repairs:

    1. Remove/Repair: We’ve started work on your vehicle by removing damaged parts and repairing areas of damage.

    2. Pre-Paint: Repairs are complete and the vehicle is now being prepared for painting.

    3. Paint: Your vehicle is now in the paint booth.

    4. Re-fit: Paintwork is done! We’re now reassembling your vehicle

    Once re-fit is complete, your vehicle will go through Detailing and a Quality Check by the estimator. After approval,, we will contact you to arrange Collection.

  • If another accident occurs before your scheduled repair booking, please contact us as soon as possible. Our team will assess the situation and advise you on the best course of action to ensure your vehicle is repaired promptly and correctly.

  • We are more than happy to provide you with advice or a quote for repairs to other components of your vehicle at your own expense.

    With enough notice, the ‘Private/Owner Work’ can be completed at the same time as your Claim repairs.

    Once we provide you with ‘Private/Owner Work’ quote, you have 14 days to accept it. Once accepted we will provide you with an Invoice for review and payment of the PARTS prior to ordering them (if applicable).

    Payment will need to be finalised before or at the time of Vehicle Collection.

  • You can pay via EFTPOS, Direct Deposit or Cash - no cheques accepted

    Payment Plans are available for extenuating circumstances. Contact our lovely Accounts Department to further discuss.